1. Introduction

Welcome to Ruaa Agency. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Law on the Protection of Personal Data of Bosnia and Herzegovina and the General Data Protection Regulation (GDPR) of the European Union.

2. Data Controller

Ruaa Agency, located at Kemala Kapetanovica BB, Sarajevo, Bosnia Herzegovina, is the data controller responsible for your personal data. For any inquiries regarding this policy or your personal data, please contact us at hello@ruaaveder.com.

3. Information We Collect

We may collect the following personal data:

• Personal Identification Information: Name, email address, phone number, and other contact details.

• Professional Information: Job title, company name, and industry.

• Technical Data: IP address, browser type, and operating system.

• Usage Data: Information about your interactions with our website and services.

4. How We Collect Your Data

We collect data through:

• Direct Interactions: When you provide information by filling out forms on our website, subscribing to our newsletter, or communicating with us.

• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions.

5. Purpose of Data Processing

Your personal data is processed for the following purposes:

• To provide and manage our services.

• To communicate with you, including sending newsletters and promotional materials.

• To improve our website and services through analysis and research.

• To comply with legal obligations.

6. Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given explicit consent for processing.

• Contractual Necessity: To fulfill our contractual obligations to you.

• Legal Obligation: To comply with legal requirements.

• Legitimate Interests: For our legitimate business interests, provided your rights and interests do not override these.

7. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

• Clients and Third Parties: With whom we collaborate to deliver our services.

• Service Providers: Who perform services on our behalf, such as hosting providers and email service providers.

• Legal Authorities: When required by law or to protect our legal rights.

8. International Data Transfers

As part of our operations, your personal data may be transferred to and processed in countries outside of Bosnia and Herzegovina and the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

10. Your Rights

Under the Law on the Protection of Personal Data and the GDPR, you have the following rights:

• Access: To request copies of your personal data.

• Rectification: To request correction of inaccurate or incomplete data.

• Erasure: To request deletion of your personal data, under certain conditions.

• Restriction: To request restriction of processing of your personal data, under certain conditions.

• Objection: To object to the processing of your personal data, under certain conditions.

• Data Portability: To request transfer of your data to another organization or directly to you, under certain conditions.

To exercise any of these rights, please contact us at hello@ruaaveder.com

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. For detailed information on the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ruaa Agency
Kemala Kapetanovica BB, Sarajevo, Bosnia Herzegovina
Email: hello@ruaaveder.com
Phone: +38761992289

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.